Ctrack Intelligent Solutions
 Extensive services
Our extensive services include the following:
  • Analysis and drafting of standard operating procedures to provide a Fleet, Risk and Reporting Management Service within the specific requirements of the customer.
  • Gathering of vital information regarding every customer to allow access and provide information on any vehicle and/or trailer, whether it is for risk or management purposes.
  • Setting up and monitoring of areas and routes in any location across the globe.
  • Changing and management of required parameters on units over-the-air at any given time.
  • Quality control management of units that include daily health checks, arranging the repair of faulty units and upgrading of unit firmware over-the-air after the release of new firmware.
  • Proactive monitoring of trips and exceptions.
  • Real-time reporting of exceptions via e-mail, SMS or by telephone to the responsible fleet manager where required.
  • Record and store all fleet management data, correspondence and conversations for audit purposes at any given time.
  • Recovery of stolen, hijacked or missing vehicles.
  • Downloading and forwarding of customer-selected Ctrack reports on a daily, weekly or monthly basis.
  • Detailed reports for each incident that include hijackings, thefts and/or accidents. These reports also provide in-progress or resolved status and reviews and analysis of the specific incidents.

 SVR services
Our SVR services include the following:
  • Protocols for alarm monitoring, response and reporting are pre-defined by clients and enforced by DIB. The DIB consults with clients to create escalating response protocols, which can easily be modified if necessary. Protocols and systems are pre-determined so that key personnel can be reached at the office, at home or on the road.
  • Immediate implementation of the response protocol, which includes contacting key personnel or the authorities identified by the client, in the specific order specified by the client when an exception alarm is received.
  • Activation of recovery teams and monitoring of the recovery process until the vehicle is recovered or the search is called off.
  •  Safeguarding of the vehicle until the customer collects or requests that the vehicle must be towed away.
  • Free towing of recovered vehicles and storage at a safe venue, should it be requested by the customer. Storage fees will only be charged after 24 hours of storage.
  • Detailed reports for each incident that include hijackings, thefts and/or accidents. These reports also provide in-progress or resolved status and reviews and analysis of all SVR related incidents.

 Phòng Thông Tin Ctrack
Introduction

In today's economy, companies realise the need for delivering the highest quality products and services to the customer as quickly as possible to sustain an advantage over their competitors. To achieve this, successful companies need to focus on "Core Competencies" that directly help them meet their business objectives. The DigiCore Information Bureau (DIB) can help you meet your business objectives by providing the tools and services to allow your company to concentrate on your core business into the future.

The DIB is a 24/7/365 operation designed to optimise companies and share Fleet Management technology in one control room environment without compromising the customer's independence and identity. It allows fleet operators a cost-effective access service that adds value in terms of service and operating costs to both their own businesses and those of their clients and customers.

There is no restriction on the number of fleets that the DIB can manage, and our fleet management platform is configured to match the specific operational requirements of each fleet and not to compromise service delivery to other customers. Each fleet can have different operating modes, fleet management schedules and rules, as well as access to the vast number of system configuration options. In other words, you control the way you want the service to operate in the manner that best meets your requirements. This level of sophistication and flexibility is only available with the world-class Ctrack fleet management platform and service provided by the DIB.

International Footprint
  • Afghanistan
  • Australia
  • Austria
  • Bangladesh
  • Belgium
  • Botswana
  • Czech Republic
  • DRC
  • Europe
  • Finland
  • France
  • Germany
  • Holland
  • Indonesia
  • Italy
  • Kenya
  • Malaysia
  • Namibia
  • Nigeria
  • Pakistan
  • Rwanda
  • Saudi Arabia
  • South Africa
  • Sweden
  • Switzerland
  • Tanzania
  • UAE
  • Uganda
  • UK
  • Zambia
  • Zimbabwe
DigiCore Information Bureau Overview

The DIB is a division of Ctrack SA (Pty) Ltd and has been in operation since October 2003. It provides two primary services, namely:

  • Fleet, Risk and Reporting Management
  • Stolen Vehicle Recovery

This division monitors in excess of 40000 vehicles, producing customer required reports as well as managing the recovery of hijacked or stolen vehicles on a 24/7/365 basis. Staffing resources are planned on vehicle growth and signed contract requirements and can cater for various international languages if a contract so requires. New staff members are employed and fully trained to perform all related functions before functioning operationally. This training is comprehensive and includes operational aspects such as monitoring, reporting, recovery management and technical support for Ctrack software and hardware products.

2.1 Fleet, Risk and Reporting Management

The DIB provides an extensive 24/7/365 proactive Fleet, Risk and Reporting Management Service. The DIB has an outstanding, fully trained team that is experienced in planning, implementing and the successful delivery of Fleet Management solutions worldwide. With a thorough knowledge of the industry, the DIB understands the customer's complex requirements and will implement solutions and procedures, in collaboration with the customer, to minimise risks and maximise return on investment in order to assist the customer to meet their objectives and positively contribute to the growth of their business.

This service allows customers the freedom to concentrate on their core business, whether you are a small fleet looking to grow, or a larger fleet needing to optimise the performance of the business, and to have access to fleet management information on a daily, weekly or monthly basis without setting up their own control room and spending unnecessary time and money on employing additional resources to perform this function.

2.2 Stolen Vehicle Recovery Management

The DIB provides an extensive 24/7/365 proactive Stolen Vehicle Recovery Service (SVR). This service has managed to maintain a recovery rate of above 90%; 20% higher than the 70% South African expected industry rate. Alarm exceptions are monitored for various different types of fleet assets for companies in Africa and in other continents where required.

The DIB has an extensive recovery network throughout southern Africa. The resources include the availability of helicopters on an ad hoc basis in the three major South African metropolitan cities and Ground recovery teams that are strategically spread across the country. Ground recovery teams are also based in Mozambique, Zimbabwe, Botswana, Zambia and Namibia to recover vehicles that have already crossed the borders. Networking structures are also in place throughout Europe to provide resources for recoveries if required